- How do I make a purchase?
Making a purchase is easy: Simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘bag’ at any time. When you’re ready to place your order, select Checkout from the bag and follow the straightforward prompts to complete delivery information and payment details. If you have any problems, please contact ClientServices@TrenchLondon.com
- Is an item reserved for me if it’s in my shopping bag?
Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing until a purchase is completed and confirmed.
- Can I order by telephone?
Presently we do not accept orders by telephone, we only accept orders through this web site.
- How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by collections menu. Once you have selected your desired collection, you can filter the listings further. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or style code.
- How do I know if an item is in stock?
You can immediately see size availability below the product image. If a size is has a line through size selection, that size is sold out.
- Can I pre-order?
Items that are not yet in stock may be pre-order: The ship by date for the pre-order will be clearly specified. To pre-order select the size and add the selected item to your bag, continue the order process to delivery and payment details then check out. We will notify you of when you order is ready to be shipped.
- Can I register my interest?
Some products are not available to pre-order. You will be able to register your interest and will receive a notification when product is in stock or available for pre order.
- What payment methods does TRENCHLONDON.com accept?
We accept American Express, Visa, MasterCard, Apple Pay, Google Pay, Maestro and PayPall.
- Is it safe to use my credit card online at TRENCHLONDON.com?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process. For more details please email ClientServices@TrenchLondon.com
- How will I know if you have received my order?
When you complete your purchase, we will immediately acknowledge your order by sending you an order confirmation of email.
Your order will be processed immediately at our international shipping hub.
We will notify you by email When your order is ready to ship.
- Can I purchase a gift card?
We presently do not offer gift cards.
- When will I receive my order?
Orders shipped using our global delivery partner, DHL. Orders are delivered Monday to Friday between 9am and 5pm. If your order is eligible for Premium super-fast DHL shipping, the option will be displayed checkout to upgrade. Saturday delivery is also an option in some destinations, this option will be displayed at the checkout if available. For security reasons, all orders must be signed for upon delivery.
- Can I track my order?
You can track your order and delivery status via the DHL app and all customers will receive an email containing a tracking link allowing them to live track their delivery direct to their door.
- Do I have to pay duty and import charges?
- Can I exchange my order?
We do not offer an exchange service. You have up to 28 days to return an item, however you must request your returns number within 14 days and we will process a refund the moment DHL collect your return parcel.
- In what packaging will my goods be delivered?
When you shop at TRENCHLONDON.COM all orders are shipped in boxes which are discreet and chic. Packaging is free of charge and is designed so each item will be perfect when you receive it. We are proud to state all our packaging is recycled and fully recyclable.
- How do I return an item for a refund?
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 28 days. Please note, return numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. For full details on the returns process, see our Returns page.