Terms and Conditions
“Conditions” means these terms and conditions;
“Contract” means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of the Order;
“International” means countries other than the United Kingdom (UK)
“Order” means an order placed by You via this Website for one or more Products;
“Personal Information” means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;
“Product” means any product advertised on this Website;
“UK” means England, Scotland, Wales, Northern Ireland and Isle of Man
“We/Us/Our” means Trench London Limited, Units A5-A6, Upperfield Road, Cheltenham, Gloucestershire, GL51 9PA, registered in England and Wales with Registered Number 11842347, VAT Registration Number 322790214.
“Website” means trenchlondon.com, any other URL operated by us and our mobile applications;
“You/Your” means a user of this “Website”.
Use of this website
Application of these Conditions
These Conditions apply to Use of this Website and are the terms and Conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, please leave this Website now.
Please click on the button to mark Your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to Order any Products from the Website.
The terms and Conditions applicable to the purchase of Products offered for sale through this Website shall be mutually exclusive.
When Using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For Contractual purposes, You agree to this electronic means of communication and You acknowledge that all Contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
You may obtain further information about Your statutory rights by contacting Your local authority Trading Standards Department or Citizens Advice Bureau.
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is Your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
If You have any questions relating to these Conditions or Ordering the Products generally, please use the Contact Us page.
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to Your computer and/or email address to prevent unauthorised access to Your account.
Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability. In the event Products are unavailable they will be cancelled from Your Order and You will receive a refund.
For International Orders, prices appearing on this Website may be subject to taxes and duties (where applicable) at the current rates.
The cost of Your Order will be the price of the Products Ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.
Due to circumstances beyond Our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs, You will be notified and requested to reconfirm Your Order at the altered price.
By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
Placing an Order
You must not Order Products via this Website if You are Younger than 16 years of age.
All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that We have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”). The Contract between Us will only be formed when We send You the Despatch Notice.
We may undertake searches with credit reference agencies for the purpose of verifying Your identity and the Personal Information You submit as part of an Order. To do so the agencies may check Your Personal Information against any particulars on any database (public or otherwise) to which they have access. They may also Use Your details in the future to assist other companies for verification purposes. By submitting Your Order, You agree to this. For details of the credit reference agencies We receive information from and share information with, write to firstname.lastname@example.org
There are easy and flexible ways for You to pay for Your Order. We accept:
- Mastercard and Visa credit cards
- Visa and Mastercard debit cards
- American Express cards
- Apple Pay
- Google Pay
- Klarna (available to UK customers only)
You confirm that the card or PayPal account being Used is Yours.
(only available to our UK customers)
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of Your Use of this Website or out of the Use of this Website by any person Using Your account number and/or password.
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and fit for the purpose for which Products of the kind are commonly supplied and in conformity with the Contract.
Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.
To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.
We will not be liable to You in Contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.
Nothing herein shall affect Your statutory rights and You may obtain further information about Your statutory rights by contacting Your local authority Trading Standards Department or Citizens Advice Bureau.
Nothing in these Conditions shall limit Our liability for death or personal injury resulting from Our negligence or that of Our servants, agents or employees, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude or attempt to exclude Our liability.
The Contract will be concluded in English.
We may assign or transfer any of Our rights or obligations under a Contract.
You may not assign or transfer any of Your rights or obligations under this Contract.
If We fail, at any time of the Contract, to insist upon performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by Us of any default shall not constitute a waiver of any subsequent default.
No waiver by Us of any of the terms and Conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts. Provided that, if You are a consumer with your habitual residence in a country within the EU, nothing in these Conditions will prejudice the rights that You may have under the mandatory provisions of the laws of such country, including your right to submit a complaint to the EU Online Dispute Resolution (“ODR”) platform accessible HERE.
The Contracts (Rights of Third Parties) Act 1999 shall not apply.
Secure online shopping
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this Using industry standard technology.
The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see Our VeriSign secure certificate, meaning that Your data is visible only to Us
We are a registered data controller under the EU General Data Protection Regulation 2018.
When You visit this Website We may collect, and Our third party providers of advertisements and content may collect, information about where You are on the internet (e.g. the URL You came from, IP address, domain name types like .co.uk and .com), Your browser type, the country and telephone area code where Your computer is located, the pages of this Website that Were viewed during Your visit, the advertisements You clicked on, and any search terms that You entered on Our Website (“User Information”) We and they, may collect this User Information even if You do not register on this Website When You register or shop on this Website, We will (where applicable) ask You to input and We will collect Your Personal Information.
We will treat all Your Personal Information (which includes any User Information from which We can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server, and We will fully comply with all applicable EU and UK General Data Protection and consumer legislation.
We confirm that Your Personal Information is held in accordance with the registration We have with the Information Commissioner's Office We only Use Your Personal Information for the following purposes:
- Processing Your Orders;
- For statistical purposes to improve this Website and its services to You;
- To administer this Website;
- Other Use by Us to which You agree when asked on this Website.
When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.
If You indicate Your agreement to being contacted by Us by these means You may subsequently unsubscribe from Our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend Your account profile at any time by signing-in and going to “My Account”.
Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third-party Contractors engaged by JacKIT Limited to perform a variety of functions such as processing Your Orders, assisting with promotions or providing technical services for Our Websites. We require all such third parties to treat Your Personal Information as fully confidential and to fully comply with all applicable EU and UK General Data Protection and consumer legislation.
You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.
Cookies are small pieces of information that are stored by Your browser on Your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store Products in Your Shopping Basket between visits. Most Web browsers automatically accept cookies, but You can Usually change Your browser to prevent that. Even without a cookie, You can still Use most of the features on the Website, including placing Products in Your shopping basket and purchasing them.
Links to other Sites
We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.
Questions and concerns regarding this policy and Your Personal Information should be directed to the following address: email@example.com .
It is important to Us that You are delighted with all Our Products. If there is any reason why You are not completely satisfied with any Product You Order from Us, You can simply return it to Us – please see “Returning Products” section below. If after purchase, any Product fails to give reasonable Wear - due to either defective workmanship or materials We will credit the purchase price to Your account. This guarantee is in addition to and does not affect Your statutory rights.
Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure.
We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
We can deliver to British Forces Post Office (BFPO) addresses.
Delivery will be to the UK or International address or store specified in Your Order. We offer a variety of delivery options, but We shall have no liability for any delay or failure to deliver Product if the delay or failure is wholly or partially caused by circumstances beyond Our control.
When placing an Order please bear in mind, We are unable to deliver on Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.
Your expected delivery date will be confirmed at checkout when placing Your Order.
If We cannot deliver Your Order using Your selected delivery method and/or to Your selected delivery address, We will contact You to offer alternative options.
Please see our Delivery page for all delivery charge and lead times.
If You paid for your delivery by a certain date or time and it does not arrive by that date, let us know and We will begin Our missing parcels procedure. If You paid for standard delivery and Your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us. We will investigate Your claim and if We are satisfied that the non-arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was Used to place the Order. Please note that We may refuse to make future deliveries to addresses that are considered to be insecure. In this event You will be contacted by our Client Services Team and asked to provide an alternative delivery location for future Orders.
Consumer Contracts Regulations 2013
If You are placing an Order as a consumer online or by phone –
- You have 60 days from the day you ordered to return the Product to Us by one of the methods specified in the despatch note.
- If You purchased Your item through our website or mobile app You have 60 days from the day you placed your order for the items, you are returning to reach Our Distribution Centre. All items being returned must be unused and in their original packaging.
- Should You request a refund outside of these times then we may reject Your refund request or chose to refund You directly to a gift card.
- We will refund You within 14 days of receiving Your returned Products. Provided the full Order is cancelled and returned, refunds will include any delivery cost You have paid to a maximum of the standard delivery rate
- We may make a deduction from the refund for any damage to or unnecessary handling of the Products by You
- This is not a full statement of Your rights under the Regulations. Full details are available from Your local Trading Standards Authority or Citizens Advice Bureau
United Kingdom Returns
You can return any item purchased on TRENCH LONDON within 60 days from the date of purchase. Here's how:
- Head to our returns portal here
- Enter your order number (e.g. #uk12345) and shipping postal (zip) code or email address. Please enter everything exactly as it appears on your order confirmation.
- Select which item(s) you are returning and why.
In order to reduce the footprint of any returns PLEASE USE THE RETURNS BAG PROVIDED – DO NOT RETURN IN BOX.
Please reuse or recycle the box as you wish.
Returns sent in boxes will result in a proportion of refund being retained.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them).
If your return does not meet the conditions listed, no refund will be issued.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or Our licensors.
All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 hours after an email is sent, or 3 days after the date of posting any letter, provided that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following: -
- strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- Impossibility of the Use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- Impossibility of the Use of public or private telecommunications networks;
- The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will Use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.
Competition Terms and Conditions
Competitions and prize draws (the “Competition/s”) are run by TRENCH LONDON. By entering, you fully agree and accept these Competition Terms and Conditions (“Competition T&Cs”) together with any specific instructions and terms for such Competitions which may be mentioned in the competition information.
1. Who Can Enter
Proof of identity and age may be required. All entries must be made directly by the person entering the Competition. If you are under the age of 18, we may request that you obtain parental / legal guardian consent before participating in the Competition. We reserve the right to request that you provide contact details of a parent / legal guardian as part of the submission process and may contact your parent / legal guardian to verify such prior permission. By entering the Competition, you warrant that all information submitted by you is true, current, and complete.
2. How to Enter
Each Competition has its own closing date which is stated in the Competition Information (the “Competition Period”). TRENCH LONDON may carry out a number of Competitions during the Competition Period which you can enter for a chance to win prizes. Any entries received outside the Competition Period will not be considered for the Competition, even if they appear to be registered. Entry to each Competition is free. To enter you need to comply with the Competition Information, provide the required contact information and select ‘Enter‘.
3. Other Conditions for Entry
Only one entry is permitted per person for each Competition, however entrants are free to enter as many separate Competitions as they choose. The following entries are not valid entries: entries submitted using a method or technique designed to unfairly increase chances of winning; third party or bulk entries; entries made in breach of these Competition T&Cs; entries with inappropriate, illegal or offensive content; entries received outside the Competition Period; dishonest entries. We may verify the validity of entries, disqualify any entrant and invalidate or recover prizes issued to an entrant following breach of these Competition T&Cs or if your conduct is contrary to the spirit or intention of the Competition. TRENCH LONDON deals with such prizes at its discretion. No responsibility can be accepted for any incorrect, inaccurate or incomplete entries or information caused by an entrant or occurring during transmission or entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.
4. The Prize Selecting a winner
The winner will be chosen at random from all entries received by the closing date stated in the Competition Information. All entries will be verified by TRENCH LONDON and or its agents. The winner will be notified by email, telephone and/or Instagram Direct Message following the closing date. In order to accept the prize, the winner will be required to communicate their acceptance to TRENCH LONDON within 2 working days of being offered the prize. TRENCH LONDON may require a winner to communicate their acceptance to TRENCH LONDON on less notice if reasonably necessary. If the winner cannot be contacted or if the winner fails to communicate their acceptance of the prize to TRENCH LONDON within 2 working days of being contacted by TRENCH LONDON, or is unable to comply with these Competition T&C’s, TRENCH LONDON reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the Competition is being judged, TRENCH LONDON reserves the right to offer the prize to the runner(s)-up selected by the same judges. Depending on the Competition you have entered please refer to the terms & conditions below covering prizes relating to merchandise. Prize The prize will be the object stated within the Competition Information. No cash alternative to the prize will be offered. The prize is non-refundable and non-transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. In the event of a prize being unavailable, TRENCH LONDON reserves the right to offer an alternative prize of equal or greater value. TRENCH LONDON reserves the right in its sole discretion to withhold delivery of the prize until proof of eligibility and/or identity requested by TRENCH LONDON has been confirmed and if such proof is not produced on request to disqualify the entrant from the Competition. The winner is responsible for ensuring they are able to comply with these Competition T&Cs. In the event they are unable to do so then TRENCH LONDON reserves the right to redraw the prize.
TRENCH LONDON reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize. The winner agrees to participate in reasonable publicity relating to this Competition, including but not limited to having their name, photograph and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-operate with any other reasonable requests by TRENCH LONDON relating to any post-winning publicity.
6. Intellectual Property
TRENCH LONDON does not claim any rights of ownership in your entry. As such, entrants will retain ownership of the copyright in their submitted entries and, subject to any license granted to TRENCH LONDON, you will also have the right to use your entry however you choose. By submitting your entry to TRENCH LONDON you hereby grant to TRENCH LONDON, and parties authorised by TRENCH LONDON, an irrevocable, perpetual, non-exclusive, royalty free, transferrable license (with the right to sub-license) to use, edit, reproduce, play, perform, modify, translate, distribute, prepare derivative works of and/or to display your entry (or part thereof) as TRENCH LONDON sees fit in any medium or method (whether now or later developed) to be exercised in TRENCH LONDON’s sole discretion throughout the world. You hereby irrevocably and unconditionally waive any so-called "moral rights of authors
By submitting an entry, you promise that all information submitted as part of the entry is true, current and complete. TRENCH LONDON reserves the right to verify all entries. TRENCH LONDON reserves the right to hold void, suspend, cancel or amend the Competition at any time as it sees fit and if voided, suspended or cancelled TRENCH LONDON is under no obligation to deliver the prize to any Competition entrant. To the extent permitted by law, TRENCH LONDON is not liable for any loss, damage, injury or disappointment suffered in connection with the Competition or any delays or failure (in whole or in part) to perform any of its obligations if such delay or failure is caused by something beyond its control. TRENCH LONDON will not be held responsible for the winner and/or companion not taking advantage of the Prize due to health or any other reason.
The Competition and these Competition T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.